Legal

Terms and Conditions

Last updated: 7 September 2026 · Applies to the PingCab rider app, the PingCab Pro driver app, the PingCab firm portal (firm.ping-cab.com) and this website.

1. Who we are and what PingCab is

PingCab is operated by Ashwrk Ltd, a company registered in England and Wales (company number 17258873) with its registered office at 14–16 Stanley Street, Holyhead, Anglesey LL65 1HG ("we", "us", "PingCab").

PingCab is a technology platform that enables people to request pre-booked taxi journeys from independent taxi businesses using licensed hackney carriages and licensed drivers in North Wales. PingCab does not itself own or operate taxis, employ drivers or provide the transport service. Booking requests made through the app are broadcast to eligible Firms, and a Firm — acting through an authorised Driver — chooses whether to accept them. PingCab does not auto-assign a booking to a Firm or Driver.

Unless applicable law provides otherwise, your contract for the transport service is with the Firm that accepts your booking. That Firm is responsible for the journey and for complying with the licensing laws, byelaws, licence conditions and other requirements that apply to its vehicles and Drivers. Our contract with you covers the PingCab platform, including taking and transmitting your request, facilitating communications and arranging payment through our payment provider, and providing the apps.

2. Definitions

• "Rider" — a person using the PingCab app to book journeys.
• "Firm" — an independent taxi business registered on PingCab whose Drivers and hackney carriage vehicles hold the licences and other permissions required by the relevant local licensing authority. PingCab is currently hackney-carriage-only. A Firm may also hold a private hire operator licence for other parts of its business, but that is not what makes it eligible for hackney carriage bookings on PingCab.
• "Driver" — a driver holding a current licence authorising them to drive the relevant hackney carriage, and who is engaged or otherwise authorised by a Firm to use the PingCab Pro app at the Firm's invitation.
• "Fare" — the fixed price quoted for the journey, calculated by reference to the applicable maximum hackney carriage fares and other lawful charges published by the relevant local licensing authority.
• "Connection fee" (shown in the app as the "booking fee") — our platform fee, paid by the Rider on top of the Fare (section 5).
• "Portal" — the Firm-facing web application at firm.ping-cab.com.

Part A — Riders

3. Your account

• You must be at least 18 to create a Rider account and book journeys. A person under 18 may travel only where permitted by law and the accepting Firm's policies and, where required, accompanied by a responsible adult.
• Keep your details accurate — the name and phone number on your account are shared with the Firm and Driver fulfilling your booking so they can find you and contact you about the ride.
• You are responsible for activity on your account. Tell us immediately if you believe it has been compromised.
• You can delete your account at any time in the app (Profile → Delete account).

4. Bookings and quotes

• When you request a ride, we show a fixed Fare calculated by reference to the applicable maximum hackney carriage fare table for the relevant licensed vehicle and journey, using the real driving route between your pickup and destination and any applicable vehicle, passenger, time-of-day or public-holiday tariff. Before you confirm, we show the Fare, the connection fee and the total price payable, together with any unavoidable extra charge that can reasonably be calculated in advance.
• Your request is broadcast to eligible Firms' online Drivers. A booking and contract for the journey are formed only when a Firm accepts and the app confirms acceptance. Until then there is no ride and no charge. Before you submit the request, you can review and correct the pickup, destination, stops and vehicle type. While we search, we keep you updated in the app and you can cancel at any time before acceptance at no cost. If we cannot find an available Driver, we tell you and nothing is charged.
• Pre-booked (scheduled) rides are offered to eligible Firms' Drivers ahead of the pickup time. A scheduled request is not guaranteed until a Firm accepts it and we confirm that acceptance in the app.
• The Firm's name, the driver's name, photo (where provided), vehicle and registration plate are shown to you when a booking is accepted, and you can track the vehicle live.

5. Fares and the connection fee

• The Fare belongs to the Firm. PingCab does not take any commission or percentage of the Fare.
• Local licensing authorities set maximum hackney carriage fares; they do not necessarily require every Firm to charge the maximum. The Fare shown by PingCab is calculated by reference to the tariff that applies to the licensed vehicle and journey. PingCab does not apply surge pricing. Once a Firm accepts the fixed Fare, it must not charge more for the journey as booked except for a Rider-requested change or another lawful charge disclosed under this section.
• Our connection fee is 6% of the Fare, subject to a minimum of £1.00 and a maximum of £2.50 per ride — and never more than 20% of the Fare (for the very shortest journeys this cap reduces the fee below £1.00). It is itemised before you book and on your receipt, and the total price shown before confirmation includes the connection fee and any VAT that applies to it.
• Waiting time: once your Driver has arrived at the pickup, the first 5 minutes of waiting are free. After that, a waiting charge of 25p per started minute applies, capped at £5.00 per ride, but only if and to the extent permitted by the applicable local tariff and licensing rules. The amount of any waiting charge is added to the Fare and itemised on your receipt. If the applicable local tariff or licensing rules permit a lower charge, the lower lawful amount applies.
• The fixed Fare is the amount due for the journey as booked. If you request a different destination, additional stop or other material change after acceptance, the Firm may agree a revised Fare calculated in accordance with the applicable tariff and licensing rules. We will show or otherwise confirm the revised amount before charging where practicable, and any adjustment will be itemised on your receipt.
• Tolls, airport access fees and other unavoidable charges are included in the total price before booking where they can reasonably be calculated in advance. If a charge cannot reasonably be calculated in advance, we will tell you before booking that it may apply and, where known, how it will be calculated.
• We may change the connection fee structure for future bookings. Changes never apply retrospectively and any new fee is included in the total price shown before you confirm a booking.

6. Payment

• PingCab is card-only. You add a card (or use Google Pay) in the app before your first booking. Payment-method details are handled by Stripe and, where relevant, your digital-wallet provider. We do not receive or store your full card number.
• Nothing is charged until your ride completes. When it does, your saved card is automatically charged the Fare plus the connection fee, in a single payment. A receipt is available in the app.
• Stripe processes the payment and settles the Fare to the Firm in accordance with section 16; PingCab retains the connection fee. The Firm supplies the transport service and PingCab supplies the platform service.
• Do not pay the driver cash for a PingCab booking, and do not accept a request to do so — it removes your payment protection and breaches the Firm's agreement with us. Tips in cash are entirely your choice and go wholly to the driver.

7. Failed payments

• If a technical problem delays the charge, we may retry it automatically. We take reasonable steps to prevent duplicate charges. If you believe you have been charged twice, contact us and we will investigate and refund any duplicate charge promptly.
• If your card is declined after a completed ride, you still owe the Fare and connection fee. We'll notify you in the app; we may retry the card, ask you to pay with another card, and may suspend new bookings until the balance is settled.
• If you believe any charge is wrong, contact support@ping-cab.com — see section 8 for refunds.

8. Cancellations, no-shows and refunds

• You can cancel at no cost before a Firm accepts your request. After acceptance and before the journey begins, PingCab currently does not charge a separate cancellation fee; however, any lawful waiting or no-show amount that was disclosed before booking may still apply. Once the journey has begun, you must pay for transport already provided and any Fare lawfully due. Repeated late cancellations or booking abuse may lead to account restrictions under section 22.
• If the Firm or Driver cancels before the journey begins (for example because of a breakdown), you are told as soon as reasonably possible and no Fare or connection fee is charged. With your agreement, your request may be re-broadcast to other Firms.
• If you are not at the pickup point after the free waiting period, the Driver may mark the booking as a no-show. No separate no-show charge will be imposed unless its amount or calculation method was disclosed before booking and it is permitted by the applicable tariff and licensing rules. Any lawful waiting charge under section 5 may still apply.
• If you were charged in error — for a ride that didn't happen, or the wrong amount — contact us and we will investigate with the Firm and refund promptly where the charge was wrong. Refunds go back to the original payment method.
• Passenger transport contracts are excluded from the general 14-day cancellation right in Part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The transport booking therefore does not carry a separate 14-day cooling-off period. This does not affect your rights under the Consumer Rights Act 2015 or any other statutory rights that cannot lawfully be excluded.

9. Your conduct

You agree not to: abuse, threaten or discriminate against Drivers, Firms or our staff; deliberately damage or soil vehicles; make fraudulent bookings or chargebacks; attempt to move PingCab bookings off-platform to avoid fees; use the in-app chat to send unlawful content, threats, harassment, fraudulent or sexually exploitative material, or material unrelated to the ride; or interfere with the operation or security of the platform. Any cleaning or repair charge must be reasonable, evidenced and lawfully due. Smoking, open alcohol and unrestrained animals are subject to the Firm's lawful vehicle rules. Nothing in a Firm's rules overrides its or a Driver's duties under the Equality Act 2010, including duties concerning assistance dogs and wheelchair users, subject to any valid statutory exemption.

10. Lost property and complaints

• Lost something? Use the in-app chat for your ride or the Support tab, or email support@ping-cab.com with the ride details. Lost property is handled by the Firm or Driver in accordance with the applicable local licensing rules; we will help put you in contact with the relevant Firm.
• Complaints about a journey (including driving standards, vehicle condition or Driver conduct) should be reported to the Firm and may also be reported to us. We record complaints and safety reports concerning Firms and Drivers, act on patterns and, where appropriate, help you refer a matter to the relevant licensing authority or police. Complaints about the app, a payment or content sent through the in-app chat can be reported to us directly through Support or at support@ping-cab.com.
• We aim to acknowledge complaints within 2 working days and resolve payment issues within 14 days.

Part B — Drivers

11. Joining and documents

• Drivers join PingCab only by invitation from a registered Firm. There is no independent-driver sign-up.
• Before going online you must upload the current driving and hackney carriage licence documents required by the platform. Your Firm is responsible for the primary review and approval of those documents; PingCab may also carry out checks and may restrict access if evidence is missing, expired or appears invalid. You and your Firm must keep all required licences current. Platform checks and expiry alerts are safeguards only and do not replace your or your Firm's legal responsibilities.
• You must only use PingCab Pro with a vehicle your Firm has registered and assigned to you.

12. Using PingCab Pro

• Offers show the Fare, pickup and destination before you accept. By accepting an offer, you confirm, on behalf of your Firm and within the authority your Firm has given you, that the Firm accepts the booking. Treat an acceptance as a commitment to the Rider.
• While you are online, PingCab Pro shares your live position with your Firm (their live map and dispatch) — including when the app is in the background. During a ride it is also shared with your passenger. Going offline stops this.
• Payment for PingCab bookings is automatic — never request cash for the fare, and never ask a passenger to cancel and pay off-platform.
• Use the app lawfully and safely. Do not hold or interact with a handheld device while driving where the law prohibits it, and do not interact with the app unless it is safe to do so. Pull over safely where necessary before using the app.

13. Your relationship with us

You are engaged by your Firm, not by us. PingCab does not set your working hours, require you to accept any job or pay you; your pay and working arrangements are between you and your Firm. Nothing in these terms is intended to create an employment, worker or agency relationship between you and Ashwrk Ltd. Your legal status is determined by the applicable law and the factual circumstances, not by the label used in these terms.

Part C — Taxi firms

14. Registration and eligibility

• Registration is open to taxi businesses that can lawfully fulfil PingCab bookings using hackney carriages. Each vehicle and Driver used for PingCab bookings must hold the current licences and other permissions required by the relevant local licensing authority. PingCab is currently hackney-carriage-only; private hire vehicles are not eligible unless and until the service separately supports them and all applicable private hire operator, vehicle and driver licensing requirements are met. You must provide accurate legal, trading and licensing details at registration and keep them current in the Portal.
• We carry out eligibility checks before activating Firms and may ask for evidence of licensing or insurance at any time. Providing false, misleading or expired licensing information may lead to restriction, suspension or termination under section 22.
• The person registering must be authorised to bind the business. Portal accounts are for your business's authorised managers only.

15. The broadcast model

• Booking requests are broadcast to your eligible Drivers who are online and approved with a fresh live location. A Driver who accepts an offer on your behalf confirms your Firm's acceptance of the booking within the authority you have given that Driver. From that moment the Rider has a booking with your Firm. The journey must be fulfilled in accordance with the hackney carriage licensing framework and the applicable local byelaws, licence conditions and policies; all legal duties applying to the Firm, vehicle proprietor and Driver remain with the relevant person.
• We do not auto-assign bookings to your Firm and we give no guarantee of booking volume.
• The main parameters used to decide which Drivers receive a booking offer are whether the Driver is online and approved with a fresh live location, whether the Driver has an active vehicle assignment of the required vehicle class, whether the Firm has active platform access and the Driver's live proximity to the pickup point. Offers are sent nearest-first based on live distance from the pickup point. Subscription does not affect booking priority. Where more than one eligible Driver receives an offer, the booking is allocated to the first valid acceptance. PingCab does not provide its own competing transport service or give paid or affiliated Firms preferential ranking.
• You are responsible for the transport service, including vehicle condition and testing, appropriate hire-and-reward insurance, Driver conduct, accessibility and equality duties, safeguarding requirements, compliance with the relevant licensing authority's rules and honouring accepted bookings.
• Bookings you create yourself in the Portal (for example, customers who phone your office) are your own bookings, taken under your own terms. No PingCab connection fee applies and payment, including cash where lawful, is a matter between you and your customer. The Rider provisions of these terms apply only to bookings requested through the PingCab rider app. For Firm-originated bookings, PingCab provides the Portal software but does not become a party to your transport contract with the customer.
• PingCab currently makes participating Firms' transport services available to consumers through the PingCab rider app and does not operate a separate affiliate programme for those services. If we introduce an additional consumer distribution channel or affiliate programme that materially affects Firms, we will describe it and notify Firms in accordance with section 25.

16. Fares, payouts and card costs

• Riders pay the Fare plus our connection fee by card in the app when the ride completes. We do not charge a commission on the Fare. Your payout is the gross Fare less only your agreed share of card-processing costs and any refunds, chargebacks or other deductions expressly permitted by these terms.
• Payouts are made through Stripe Connect to your business bank account. You must complete Stripe's onboarding, including any identity and bank verification Stripe requires, before payouts can be made. Stripe may hold funds pending completion of onboarding or other checks required by its terms or applicable law.
• Card-processing costs charged by Stripe for a transaction are shared 50/50 between you and us: your half is deducted from the Fare payout and ours is borne from the connection fee. The applicable processing cost and split are set out in your Portal. If Stripe changes its processing charges, any resulting change to the amount borne by you will be notified in accordance with section 25.
• If a rider's card is declined after a completed ride, we tell you and the rider, retry where possible and pursue settlement — but we are not an insurer of rider payments and do not guarantee payment of fares a rider fails to settle.
• Refunds and chargebacks are allocated to the party to whose service the disputed amount relates. The Fare component is ordinarily borne by the Firm and the connection-fee component by PingCab, except to the extent a loss was caused by the other party's error or breach. The applicable chargeback deduction arrangements are set out in the Portal and, where practicable, we will give you information reasonably needed to respond to a chargeback.

17. Subscriptions

• Platform access is charged per registered Driver per month at £5, plus VAT where applicable. There is one price; there are no tiers. The Portal shows the price payable before you subscribe. Fares paid in the app are transferred to your own Stripe account and you choose your own payout schedule in Stripe — PingCab does not hold your fares and does not control when you are paid. Billing is based on your number of registered Drivers, and changes in registered Driver numbers are prorated through Stripe.
• The first time a Firm subscribes, its subscription starts with a 90-day (three-month) free trial. The free trial is available once per Firm: if a Firm cancels and later subscribes again, the new subscription is charged from the start, with no free trial. When the trial ends, the subscription is charged at £5 per registered Driver per month, plus VAT where applicable. We confirm the date on which paid billing starts and remind you before the first charge. Any different promotion will be shown in the Portal before you accept it.
• Subscriptions are billed to your card via Stripe and can be cancelled at any time from the Portal (Billing → Manage subscription); cancellation takes effect at the end of the billing period. If your subscription lapses your drivers stop receiving new booking offers.

18. Your compliance obligations

• You must hold and keep current every licence, permission, vehicle test and insurance required for the activities you carry on, including the relevant hackney carriage vehicle licences and plates, Driver licences and badges, MOT or local-authority vehicle testing requirements, and hire-and-reward insurance. If you separately carry on private hire activities, you must also hold any private hire operator, vehicle and driver licences required for those activities. The Portal's compliance tools, document storage, expiry warnings and approval workflow assist you but do not transfer your legal responsibilities to PingCab.
• You must approve a Driver on PingCab only after genuinely checking the licences, insurance and other evidence for which you are responsible, and must promptly suspend a Driver or vehicle that ceases to satisfy the applicable licensing requirements.
• You are responsible for any booking-record, complaints-record, driver, vehicle or other record-keeping obligations that apply to your business under legislation, local byelaws, licence conditions or licensing policy. Data in the Portal is made available to assist you, but you must ensure that your own records are complete and retained for the period required by the relevant licensing authority.

19. Your drivers and data

• Your Drivers use PingCab Pro under your invitation; you are responsible for ensuring that they are properly licensed, insured where required, authorised to act for your Firm and engaged by you on a lawful basis.
• Rider personal data you receive through PingCab (including names, pickup and drop-off details and contact routes) may be used only to fulfil the booking, manage safety or complaints and meet your lawful record-keeping duties. You must not use it for marketing unless you have a separate lawful basis and have provided any transparency information required by data-protection law. For the purposes you determine within your own business, you act as an independent controller and must comply with the UK GDPR and Data Protection Act 2018.
• Data access: through the Portal, a Firm can access data relating to its own account, Drivers, vehicles, bookings and payouts, but not another Firm's data. PingCab has access to information submitted to or generated through the platform to the extent needed to operate, secure and improve the service, facilitate payments, administer subscriptions, provide support and comply with law, as explained in the Privacy Policy. Following termination, a Firm may request in writing, within 30 days of termination, an export in a common machine-readable format of data that remains available to it, subject to legal retention requirements and the rights of other individuals.
• Where and to the extent PingCab processes personal data solely on a Firm's documented instructions through Firm-originated Portal bookings or Firm-only compliance tools, the Firm is the controller and PingCab is its processor. The processing lasts for the period in which the relevant Firm uses those features and consists of hosting, organising, displaying, transmitting, backing up and supporting the data needed for the Firm's bookings and compliance records. It may include customer identity, contact, journey and booking data and Driver, staff, vehicle, licensing, insurance and compliance data relating to the Firm's customers, Drivers and authorised staff. For that processing, PingCab will: (a) act only on the Firm's documented instructions, including for restricted international transfers, unless UK law requires otherwise; (b) ensure authorised personnel are bound by confidentiality; (c) implement appropriate technical and organisational security measures; (d) use subprocessors only under general authorisation, impose equivalent data-protection obligations on them, notify the Firm of material proposed changes so that it can raise a reasonable objection, and remain responsible for their performance of those obligations; (e) taking account of the nature of the processing, assist the Firm with data-subject rights requests and, so far as reasonably possible, its obligations concerning security, personal-data breaches, data-protection impact assessments and prior consultation; (f) at the Firm's choice on termination, delete or return the personal data and delete existing copies unless UK law requires retention; (g) provide information reasonably necessary to demonstrate compliance with these processor obligations and permit reasonable audits or inspections subject to appropriate confidentiality and security arrangements; and (h) promptly tell the Firm if, in our opinion, an instruction infringes applicable data-protection law. The Firm remains responsible for the lawfulness of its instructions and for providing any required privacy information to data subjects.

Part D — Everyone

20. Licence to use the apps

We grant you a limited, non-exclusive, non-transferable and revocable licence to use the PingCab apps and Portal for their intended purpose. Firms may permit their authorised managers and Drivers to use the relevant business features in accordance with these terms. You may not copy, modify, scrape, resell, interfere with or reverse engineer the platform, or use it to build a competing service, except to the extent that applicable law expressly permits an act that cannot lawfully be prohibited by contract. All intellectual property in the platform and the PingCab brand belongs to Ashwrk Ltd. If you downloaded an app from Apple's App Store or Google Play, the store's own terms also apply, and Apple/Google are not responsible for the app or these terms.

21. Availability

We work to keep PingCab available around the clock but do not guarantee uninterrupted service — outages, maintenance and events outside our control (including failures of networks, mapping, payment or hosting providers) can interrupt it. PingCab currently operates in North Wales only.

22. Suspension and termination

• We may restrict, suspend or terminate an account where there is a breach of these terms, a material safety or security risk, suspected fraud or payment abuse, false or invalid licensing information, or where action is required by law or a licensing authority. We will give the affected user the reasons for our decision unless doing so would be unlawful or would materially prejudice a safety, security or fraud investigation. Where reasonable, we will give a warning and an opportunity to remedy the issue; serious or urgent matters may require immediate action.
• Additional rules for Firms: if we restrict or suspend the service for a Firm, we will provide a statement of reasons on a durable medium before or at the time the restriction or suspension takes effect, unless applicable law permits otherwise. If we terminate the whole platform relationship with a Firm, we will normally provide at least 30 days' prior notice and a statement of reasons. That period may be shortened or omitted where we are subject to a legal or regulatory obligation, there is an imperative safety, security or fraud reason, or repeated breach permits earlier termination under applicable law. A Firm may contact support@ping-cab.com free of charge to ask us to review or clarify a restriction, suspension or termination decision.
• You can stop using PingCab and delete your account at any time. Firms can cancel their subscription at any time as described in section 17, without an early-termination penalty; cancellation takes effect at the end of the current billing period unless we agree otherwise. Sections that by their nature survive termination, including amounts owed, liability, data-protection obligations and governing law, continue to apply.

23. Our liability

• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, nothing in these terms affects your statutory rights.
• We provide the PingCab platform with reasonable skill and care. The transport service is provided by the Firm, not by PingCab, and the Firm is responsible for its Drivers and vehicles. We are not responsible for a Firm's or Driver's acts or omissions merely because the booking was made through PingCab. This does not exclude liability to the extent that a loss is caused by our own breach, negligence or other duty for which the law makes us responsible.
• If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable skill and care, but not for business losses. If you are using PingCab for business purposes, we are not liable for loss of profit, revenue, business, anticipated savings or goodwill, or for indirect or consequential loss, except where such a limitation is not permitted by law.
• We do not impose a monetary cap on a consumer's rights where limiting liability would be unlawful or unfair. For Firms and other business users, subject to the exclusions in the first bullet of this section, our total aggregate liability arising in any 12-month period is limited to the greater of £500 and the subscription fees paid or payable by that Firm to us in the 12 months preceding the event giving rise to the claim, to the extent such a limitation is reasonable and enforceable under applicable law.

24. Indemnity (businesses only)

A Firm will indemnify us against third-party claims, losses and reasonable costs to the extent directly arising from that Firm's operation without the licences or insurance required by law, its material breach of applicable licensing law, or its unlawful misuse of Rider personal data, except to the extent caused or contributed to by our own breach or negligence. We will take reasonable steps to mitigate any recoverable loss.

25. Changes to these terms

We may update these terms where reasonably necessary to reflect changes in law or regulation, safety or security requirements, our technology or service, or the way the business operates. Changes do not apply retrospectively to accepted bookings. For Riders and Drivers, we will notify you of material changes before they take effect where appropriate. For Firms, we will give notice on a durable medium at least 15 days before a change takes effect, and a longer period where the change reasonably requires significant technical or commercial adaptations. Changes affecting Firms will not apply retrospectively unless required by law or beneficial to the Firm. A Firm may terminate before the change takes effect. A shorter notice period or waiver will apply only where permitted by applicable law. Continued use after the effective date constitutes acceptance of the updated terms.

26. General

These terms are the entire agreement between us regarding the platform, but nothing in this clause excludes any statement, information or statutory right that the law treats as binding, particularly where you are a consumer. If any provision is found invalid or unenforceable, the remainder stays in force. A failure to enforce a right is not a waiver. You may not transfer your rights under these terms without our consent; we may transfer ours to a successor of the business provided this does not reduce any rights you have under applicable law. Except for Apple and Google as noted in section 20, no third party has rights under the Contracts (Rights of Third Parties) Act 1999.

27. Governing law

These terms are governed by the law of England and Wales. Disputes may be brought in the courts of England and Wales; if you are a consumer you may also rely on any mandatory consumer protections and courts of the UK nation where you live.

28. Contact

Ashwrk Ltd, 14–16 Stanley Street, Holyhead, Anglesey LL65 1HG · support@ping-cab.com (support) · privacy@ping-cab.com (data protection).

See also: Taxi firm provisions (extract) · Privacy Policy